Coronavirus COVID-19 Fully Flexible Protocols

In order to look protocols after travelers determined to explore this big beautiful world, we have introduced ‘Fully Flexible’ for all bookings:

All bookings are ‘Fully Flexible’ – if you need to cancel your trip for reasons beyond your control and your travel insurance does not cover you, we will convert your booking into a credit note.

This is our standard operating procedure for the foreseeable future. We guarantee no customers will be out of pocket!

Cancellation Procedure

Although travel insurance is responsible for refunding money paid when a trip is disrupted beyond your control, we have established the following protocols with accommodation providers to provide a second layer of protection.

If you are forced to cancel your trip, we kindly ask you to please email enquiry@powderlife.com and let us know your situation. We will then follow these steps to protect you financially:

Step 1) We will supply you with the necessary paperwork to file a claim on your travel insurance.

Step 2) If you are not covered by travel insurance, we will ask the accommodation provider to convert your booking to a credit note which allows you to rebook the same accommodation during a similar season (rate period) in the future.

Not all accommodation providers have agreed to this in writing, however the majority we work with have been very sympathetic and understanding – like us, they want to look after customers who are cheated by insurance providers.

KISS Principle

The simplest solution is often the best: Keep It Super Simple!

If you are forced to cancel your trip for reasons beyond your control and your travel insurance does not cover you, we will convert your booking into a credit note. It’s that simple.

In short, we’ll help you find the perfect accommodation for your ski trip and guarantee you’ll not be out of pocket!

Post Pandemic Travel

By planning and booking your next ski holiday now, you are making an investment in the future and helping communities that rely on tourism – people who greatly need and appreciate your support. And in return you will be rewarded with visiting some of the most amazing places on Earth, with the warmest hospitality you can imagine!

Obviously we all need to buy travel insurance when traveling. Travel insurance is the first line of protection for travelers. It is essential you travel insurance at the earliest opportunity purchase, initiate the same day you make your first payment towards a trip to ensure you are protected financially.

It’s important to read the Product Disclosure Statement (PDS) of your policy to check what is covered and by how much. Many insurance providers now protect financially if plans are disrupted by Covid-19 related interruptions, but they often have a maximum value.

Final Thoughts

The choice of what to do with our lives is our own. We can lock ourselves away in padded rooms full of toilet paper and canned goods with a shotgun aimed at the door OR we can lead the life we ​​want to lead, book the holidays we want to book and TRAVEL!

Powderlife was built from the ground up with passion and adventure as our foundation. We intend to keep traveling and we intend to help customers like you do the same thing.

We wish to share these thoughts with you today to a) give you confidence that we have a procedure in place if your travel plans are interrupted by Covid-19 and b) inspire you to dream of your next ski trip.

Powderlife is here to look after you, please reach out to us any time.

Sincerely and respectfully,
Powderlife Team

Updated 11th April 2022

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